Hosted Voice Benefits

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Premier Business Technologies has cutting-edge hosted VoIP in Baltimore and the state of Maryland to enhance your business’ communication services.

Read on to learn more about the benefits of using hosted VoIP, and submit a request for a free quote.

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Benefits Of Hosted Voice

  • Predictable communications expense as an affordable communications-as-a-service solution
  • Avoid costly capital investment that commits you to a locked-in or proprietary technology infrastructure
  • Ease of management and reduced administrative costs
  • Expensive move/add/change activity is completely eliminated. Hierarchical administration enables users within your enterprise to manage a workgroup
  • Level and empower communications
  • Infinitely scalable and easily deployed across diverse geographies
  • Business continuity and geo-redundancy features available to maximize your enterprise productivity

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More Hosted Voice Features:

  • High-definition (HD) voice equipment, featuring Cisco and Polycom IP phones
  • Leading edge technology and automatic upgrades
  • Full IT support and collaboration
  • Full redundancy in the Enterprise Solutions cloud ensures improved reliability compared to traditional premise-based systems

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Add-On Options For Hosted Voice Telephone Communication Services:

  • Auto Attendant: Provides callers with your company greeting and dialing menu options. Routes calls to multiple user-defined destinations.
  • Voice Mail Box: General company voicemail or additional boxes for mobile or remote employees
  • Queue: Automatic call queue when your receptionist is busy. Plays greeting and music-on-hold until call is answered
  • FAX to Email: Receive and send FAXes from email inbox
  • Receptionist Console: Manage incoming calls via PC application. Allows receptionist to monitor line status, transfer calls, and all call handling features in real time. Supports unlimited number of users.
  • Unified Communications: PC, Mac, and mobile applications allow users to control feature settings, view call logs, speed dials, and company directory. Supports secure instant messaging, directory, and click-to-dial applications. Includes hold, transfer, and conference call control features.

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Our Hosted Voice Business Options And Features

Business Feature Pack

Includes all the productivity-boosting features an organization expects from an enterprise class phone system:

  • HD voice quality
  • Extension dialing, including multi-site call routing
  • Voicemail to email delivery
  • Call forwarding to internal and external numbers
  • Call transfer and 3-way calling
  • Multiple voicemail greetings
  • Online user portal allows you to view call logs and control user settings

Premium Feature Pack

Provides total workforce connectivity with powerful Find Me/Follow Me mobility features:

  • Allows multiple devices to ring simultaneously when receiving incoming calls
  • Calls can be transferred between mobile and desk phones
  • Calls can be pulled from desk to mobile phones, assuring seamless mobility
  • Schedule call handling preferences by time of day, day of week, and caller
  • Text message alerts on call activity
  • Selective call blocking

Mobility Feature Pack

Enhances the productivity of a mobile workforce with additional features:

  • Integrates mobile users into the office network
  • Users receive calls through their enterprise assigned DID or extension number
  • Voicemail to email delivery
  • Voicemail stored in the cloud, and not on a mobile device

Conference Room Feature Pack

Integrates a premium conference phone with features:

  • Multiple microphones
  • Call transfer
  • 3-way calling

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