VoIP, or voice over Internet protocol, uses the Internet to make and take phone calls instead of the phone lines of the past. This is a wonderful option for many reasons but you might wonder why you would need it. You might be a small operation or a large conglomerate who has multiple phone lines already.
No matter what your size, Premier Business Technologies is a Baltimore VoIP company who can find a solution for your communication needs. When you need business VoIP, get a quote from us to learn more about your options!
Business VoIP has multiple options and can be built to suit your business’s needs. Learn more about some of the types of companies that can benefit!
Mom and Pop Businesses
Very small businesses can benefit from hosted VoIP because of the user-friendly interface, easy maintenance, and call forwarding features. This is especially helpful for those who provide a service that requires mobility. If you’re out in the field but don’t have a receptionist to field calls and take messages, having the ability to easily forward your line to your mobile phone is easy. You don’t have to go into the office to check voicemails because they’re sent right to your email or cell phone.
Installing multiple phone lines with a switchboard is a thing of the past (and really, it should be!). With a hosted business VoIP setup, you won’t have to tie up resources training people to use the phones, won’t drop calls as easily as before, and won’t have a complicated system to master. Video calling and conference calls are readily implemented, providing flexibility for everyone. Your employees and clients will thank you!
Gone are the days of routing calls through a receptionist who has to answer multiple lines and transfers. With VoIP, you can set a number to ring to multiple numbers within a department, creating quick and efficient call handling. You can create custom menus for getting customers to the right department and number through an auto-attendant, making communication a snap. Business managers can also keep logs of calls to track analytics, which will help streamline processes, manage staffing coverage, and cut down on wait times. Monitoring and recording calls are also possible through hosted VoIP to help with training and quality control.
For Baltimore VoIP companies, contact Premier Business Technologies. We are a Baltimore VoIP provider who can help with all your communication needs, whether it’s a hosted PBX VoIP system, business Internet, business cable TV, or copier/printer service and leasing. Contact us today!